How much time do you spend with my cats?
Visits are approximately 30 minutes in length. The basics (food, water and litter) only take a few minutes. The rest of the time is spent doing what makes this more than a job: entertaining kitties.
How do we get started?
We schedule a meeting so your primary sitter may stop by and meet you and your pets. This gives us the opportunity to learn your cats routine as well as collect information regarding the care of your pet and home. It also gives you and your pets a chance to meet and become comfortable with us. We understand that cats are not one size fits all and it’s important to us to understand what works best for yours. There is no charge for this meeting.
How do I schedule visits?
Once you become a client you may schedule visits via our software, a phone call or via email. The more notice you give us, the better; however we do our best to accommodate all requests.
What time do you visit my cat?
Visits typically occur in the morning and afternoon. Evening visits are reserved for pets with medical or dietary requirements. We ask that if you schedule a visit for the day you are leaving/returning you let us know what time you are leaving/returning. If we arrive before you leave or after you return home and you have not provided us with that information you will be charged for that visit.
Who will take care of my cat? Can I meet them?
Your primary sitter will be assigned dependent on your geographic location. We do not work seven days a week; therefore, depending on the length of your trip it is possible two different sitters will care for your cat. We believe it is important for more than one person to be familiar with your pet and home to ensure continuity of care when your primary sitter is unavailable.
What if there’s a big earthquake?
Shelly was one of those people locked in a server room at the turn of the century, waiting for the big Y2K disaster. She made the decision, early on, to limit the size of Tales of the Kitty’s service area so that, if necessary, we are able to reach all pets on foot. Be assured that if there is an earthquake or other disaster we will get to your pet and, if necessary, find alternate housing for them. Please contact us if you would like more information.
How much notice do you need to care for my pets?
The more notice you provide, the better however we understand that last minute travel is sometimes unavoidable and that last minute opportunities present themselves. In such instances we will do everything possible to accommodate your request.
What if I have to cancel visits?
Please let us know as soon as possible. For cancellations made more than 24 hours in advance there is no charge. Cancellations made with less than 24-hours notice may be assessed a charge equal to one visit. During the following holidays: Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas, seven days notice is required to avoid a cancellation charge.
Will you return my keys?
Most clients prefer to leave their keys on file with us. We understand that for some this is not possible. If special arrangements must be made to pick up or return keys,a charge will apply. One benefit of leaving keys on file with us is if necessary we can provide lock-out service. We have two key drop locations, please contact us for more information.
Are you insured? Bonded?
We are insured and bonded through Mourer Foster.
Do you have references?
In addition to the testimonials on this website and our Yelp reviews we have many clients who would be happy to speak with you. Please contact us if you would like their contact information.
Can you send me updates while I am away?
We are happy to make occasional updates however it is our policy that we do not provide updates every day. If we miss a day (which is entirely possible) we do not want you to worry that something is wrong. Please know that if anything is found amiss in your home or with your pets you will be notified immediately.
What if you can’t get in to my home?
We have a relationship with a local locksmith, please be assured we will gain entry to your home.
What if I am delayed returning?
Let us know as soon as possible and we will continue visits until you return.
What if emergency pet care services are needed?
If your pet needs immediate attention we will contact your vet and if they are available we will take your pet to them. If your vet is unavailable we will take them to an emergency vet. If it does not appear that your pet needs immediate assistance but is not quite “right” we are fortunate to have personal relationships with several local vets and are able to contact them for advice.
How do you get such great cat photos?
It’s definitely not camera specific, we use a variety of cameras, from a Canon Elph to smartphones. We've found natural light is best (flash never agrees with kitties) and continuous shutter is mandatory.